FAQ
What product should I get?
We do our best to offer product categories that will direct you towards the best possible products for your needs. Our product descriptions offer valuable information on the details of the product and what the product is designed to treat. As always, we advise you speak to a our customer representative if more information is needed.
Do you ship internationally?
Yes we do, but not all countries (only US, Australia, India as of now) although estimated shipping times may be delayed 3-20 business days depending on the location. Also, customs fees are not included with the shipping charges for international shipping so you’ll be responsible to pay those when the item is delivered.
How do I qualify for Free Shipping?
We offer free shipping on orders in the radius of 5 km within the Kathmandu valley. If your shopping cost exceeds more than Rs 10,000 we can consolidate the shipping cost. It does not mean completely free. Talk to customer support representative for more discount on shipping cost. Our customer support team will do their best to give to competitive price or discounts If you'd like to receive it sooner, we always offer faster shipping options during the checkout process.
What happens if the size I ordered doesn’t fit?
We offer easy online returns and exchanges on all products. Although we offer sizing charts for all of our items, these measurements are based on the products themselves. We cannot guarantee that every brace will fit perfectly as every person’s body shape is different. Review our full return policy here
How do I cancel my order?
The best way to ensure your order gets cancelled is to submit a contact form with your name, order number, and request to cancel the order. You may also call us at +977 9801877856 or email us at info@brother-mart.com with your confirmed order number. Please leave a message with the same information and a call-back number if we are busy with another customer at the time.
I don’t want to receive promotional emails, how can I avoid this?
Brothermart Online Shopping doesn’t appreciate spam any more than you do. We will only send you emails for a few reasons. Account creation, order confirmation, shipping & tracking information, and making sure your product is working and you are satisfied. You can unsubscribe anytime if you don't want to receive any emails regarding our new products, deals, discounts and many more.
What are the term and conditions for the affiliate partners?
We are working everyday to provide full resources to build your affiliate portfolio with Brother-mart and want you to excel through our affiliate marketing. To learn about our affiliate terms of service please click here and go to section 17 of the terms of service.